Faith Rooted Philippians 4:13 Tote Bag

1. Returns & Exchanges:

• We accept returns or exchanges within 14 days of delivery.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Returns are eligible for store credit or exchange only—no refunds.

2. Damaged or Incorrect Items:

• If you receive a defective or incorrect item, please contact us at booking@makeitalifestyle.com within 7 days of receiving your order.
• Attach a photo of the issue for a faster resolution. We will replace the item at no additional cost.

3. Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service to ensure the item is received.

4. Non-Returnable Items:

• Custom or personalized items are final sale and cannot be returned or exchanged.
• Clearance or discounted items are also final sale.

5. How to Initiate a Return:

• Email book@makeitalifestyle.com with your order number and reason for return.
• Once approved, we will provide return instructions.

1. Processing Time:

• Orders are processed within 3-5 business days (excluding weekends and holidays).
• Custom or pre-order items may take additional time, which will be noted on the product page.

2. Shipping Rates & Delivery:

• Standard shipping (3-7 business days)
• Expedited shipping (2-3 business days) 
• Free shipping on orders over $99.00
• International shipping is available (rates calculated at checkout).

3. Tracking Information:

• Once your order ships, you will receive a confirmation email with tracking details.
• Please allow 24-48 hours for tracking updates to appear.

4. Lost or Delayed Shipments:

• We are not responsible for lost, stolen, or delayed packages once they leave our facility.
• If an order is marked "delivered" but not received, please check with your local post office or carrier.

5. Shipping Address:

• Please double-check your shipping address before placing your order.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Order Issues & Support:

• If you experience any shipping issues, contact book@makeitalifestyle.com with your order number for assistance.

To keep your tote bag looking fresh and long-lasting:
✔ Spot clean with a damp cloth
✔ Hand wash in cold water if needed
✔ Air dry only – do not tumble dry
✔ Avoid bleach and harsh detergents
✔ Store in a cool, dry place